shipping policy

Shipping Policy for Critter Comforts

Last Updated: [09/22/2024]

Thank you for shopping with Critter Comforts! We strive to provide the best shipping experience for our customers. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is confirmed.

  • Custom or personalized orders may require additional processing time.

2. Shipping Methods & Delivery Times

  • We offer standard and expedited shipping options at checkout.

  • Estimated delivery times vary based on location:

    • Standard Shipping: 5-10 business days

    • Expedited Shipping: 2-5 business days  

      • Delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances (e.g., weather, carrier delays).

      3. Shipping Rates

      • Shipping costs are calculated at checkout based on the selected shipping method and delivery address.

      • Free shipping may be available for orders over a specified amount (check our promotions for details).

      4. International Shipping

      • We currently [do/do not] offer international shipping. If available, international delivery times and rates will be displayed at checkout.

      • Customers are responsible for any customs duties, taxes, or import fees applicable in their country.

      5. Order Tracking

      • A tracking number will be provided once your order ships.

      • You can track your order via the carrier's website or through your order confirmation email.